It Support Technician

Description:

IT Support Technician that will provide 1st and 2nd tier technical support for company locations. Reporting to the Sr. Infrastructure Service Delivery Manager, you will work to ensure business-supporting systems are optimized. Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications. Perform hands-off fixes (via telephone and with/without remote management tools), including installing and upgrading software, installing hardware, and configuring systems and applications. Perform preventative maintenance, including checking and cleaning of workstations, laptops, printers and peripherals. Coordinate warranty repair with approved vendors/partners. Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops. Enter troubleshooting steps and instructions into the solutions database for future use.

Requirements:

• Some technical college OR Certifications (A+, Network+, HDI, MCSE)
• Minimum 2 years of experience with Active Directory and group policy
• Minimum of 2 years of experience with Windows 7 & 10 in a service desk role
• 2+ years of experience on an IT Service/Help desk
• 2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)
• Experience with basic networking principle
• Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers and Point of Sale terminals.

Bonus Skills:

• Experience with CRM tool (e.g. Ivanti Service Manager, Heat)
• A+, Network +, HDI, MCSE training and designations
• Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR)
• Experience with a systems lifecycle management tool (e.g. LANDesk)
• Knowledge of basic scripting including PowerShell, VB Script and DOS batch files