Description:
We are seeking a highly experienced IT Systems Engineering Manager who will be hands-on to lead our Systems Engineering, Endpoint Engineering, and Digital Workplace technology team. This role is responsible for delivering a world-class technology experience to our employees, ensuring operational excellence across our core IT services, and driving the evolution of our digital workplace strategy as the company scales.
What You’ll Do
- Team Leadership: Lead and develop a high-performing multi-functional IT team.
- Strategy & Planning: Establish roadmaps, OKRs, and capacity plans for each pillar, including EUS, Systems, Endpoint, and Digital Workplace.
- Infrastructure Management: Oversee the administration and reliability of core IT infrastructure hardware and systems, such as VDI, identity, collaboration, SaaS platforms, directory services, and authentication.
- Architecture & Design: Guide systems architecture decisions and ensure scalable, secure configurations.
- Endpoint Strategy: Own the device management strategy across macOS, Windows, and mobile platforms.
- Collaboration Tools: Oversee tools such as Google Workspace, Slack, Zoom, Miro, Notion, and Atlassian.
- Governance & Compliance: Implement IT governance, risk management, and compliance strategies.
- Automation & Integration: Drive integration, automation, and tool governance to reduce friction across teams.
- Vendor & Budget Management: Manage vendor relationships, renewals, and budget allocations across platforms and hardware.
- Cross-Functional Partnership: Partner with Security, Engineering, and Facilities to ensure a secure and productive environment.
Required Qualifications
What We’re Looking For
- Education: B.S in Computer Science or related IT / Engineering discipline
- Experience: 8+ years of IT experience, with at least 3+ years in a leadership or management role.
- Technical Skills: Hands-on familiarity with identity management (Okta/Entra), endpoint management tools, and core SaaS systems.
- Scaling: Experience building and scaling IT systems in a fast-paced, growth-oriented environment.
- Windows Expertise: Deep knowledge of Windows operating systems and system administration, including deployment, configuration, and troubleshooting. Windows certifications are a plus.
- Soft Skills: Excellent communication, prioritization, and stakeholder management skills.