Description:
IT Technician
Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.
Responsibilitie
- sPerform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities
- .Manage and track loaner/spare devices using customer-provided systems
- .Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting
- .Manage conference room accounts (add/remove users, password resets, ownership updates)
- .Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes)
- .Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets)
- .Coordinate with third-party vendors and procurement teams when required
- .Support equipment replacement or reset during failures under guidance from central IT
- .Ability to work at height when required (ladder/lift)
- .Maintain communication with onsite/offsite teams to report changes, issues, or updates
- .Ensure proper coverage during leaves and follow site operational processes/SOPs
Must-Ha
- ves2–4 years of experience in IT and AV suppo
- rt.Hands-on troubleshooting experience with desktops, laptops, and meeting room devic
- es.Basic understanding of network fundamentals (LAN ports, cabling, patching, device reset
- s).Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webe
- x).Ability to perform physical tasks, including lifting equipment and working at heig
- ht.Strong communication, customer service, and documentation skil
- ls.Ability to follow SOPs, ticketing processes, and escalation guidelines.
Good-to-
- HavesExperience using ITSM tools (ServiceNow, J
- ira).Exposure to AV control systems or room management sys
- tems.Basic understanding of AV-over-IP or networked AV environm
- ents.Experience working in enterprise or fast-paced onsite environm
- ents.Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV train
- ing).Audio Visual Su
- pportBasic understanding of networking and
- TCPIPBasic understanding of fiber, copper, network infrastru
- ctureCrestron F
- usionHardware su
- pportExperience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room de
- vicesAbility to explain networks and connection types and troubleshoot multiple connection types \(Home or
- Corp)Ability to explain work with and differentiate between different connection types & troubleshoot connect
- ivitySkilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal det
- ails.Experience working in an enterprise environment with Crestron/Fusion at the server and application
- layerExperience supporting Microsoft, Lenovo, Client, Dell & Apple Cert
- ifiedCompTI cer
- tA A+OEM Certifications