Mainframe Production Support

Description:

Mainframe Production Support

🧑‍💻 Experience: 5+ Years

Job Description:

* 5+ Years Hands on experience in (COBOL) developer experience in following COBOL, JCL, VSAM, DB2, CICS, IMS DB , IMS DC , MQ Series, Easytrieve

* Work activities include Problem/Incident Management, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change Configuration Management

* Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

* Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer

* Experience in Production Support, change management and use of incident management tools

* High technical skills to support multiple applications and build SME level of knowledge as required.

* Ability to proactively contribute to Problem management.

* Experience solving ‘production down’ situations under SLA deadlines, > Leading to and including root cause and problem resolution follow-up

* Meeting facilitation and discussion moderation skills

*Proactive in identifying, escalating, and addressing project issues and risks

* Experience in coordinating with offshore/onshore teams and delegating work

* Excellent Problem Solving skills and an Entrepreneurial Attitude

* Excellent verbal and written communication skills