Manager of Operations Quality and Compliance

Description:

Drive operational excellence as an Operations Quality and Compliance Manager! Ensure safety, security, and seamless service by upholding industry standards and regulatory compliance, delivering unmatched reliability to our customers.

Join us and make quality your mission!

Tasks

The Manager of Operations Quality and Compliance is responsible for:
 

• Quality Oversight: Ensure that all operational processes, both internal and outsourced, meet the company's quality standards, providing reliable and consistent service to customers
• Compliance Management: Ensure full compliance with all safety, security, and customs regulations, as mandated by the company, IATA, and local and international government agencies
• Quality Assurance: Monitor and support a robust quality assurance program that covers all aspects of operations, ensuring that processes meet both customer expectations and regulatory requirements
• Incident Management: Lead investigations into any quality or compliance-related incidents, identifying root causes and implementing corrective and preventive actions
• Participate in other duties as assigned