Museum Store Assistant Manager

Description:

Responsibilities

Museum Store functions

• Responsible for buying and merchandising store inventory;
• Oversee LightSpeed point of sale platform and manage onsite and ecom sales/orders;
• Prepare comprehensive inventory reports as requested, offer action-oriented plan for improvements;
• Perform cash and credit card receipt functions according to cash-handling protocol and standards,
• Maintain online store and process online orders, including fulfillment, packing, and shipping;
• Develop and maintain annual store budget in collaboration with Vice President of Operations and Visitor Experience and the Chief Financial Officer, and provide finance staff with monthly sales reports;
• Collaborate on marketing strategies and promote current MCHC museum exhibitions by implementing promotions and merchandise plans with different departments.
• Train and supervise Visitor Experience Associates in store processes;
• Update and maintain Visitor Experience Manual with relevant store operation content.

Visitor Experience functions

• Greet and orients patrons, collect admission fees, provide orientation to visitors;
• Perform routine opening and closing procedures for the museum;
• Promote museum membership and benefits to visitors;

• Occasionally assist with staffing the Visitor Services Desk;

• Handle other duties as needed and/or requested.

Qualifications

• 3-5 years of retail management and customer service required;

• Excellent customer service and communication skills;
• Ability to work weekends and occasional evenings is required;
• Ability to gather data, compile information and prepare reports;
• Working knowledge of business office applications including email, word processing, spreadsheet and database applications;
• Must be punctual and reliable with assigned schedule;
• Ability to detect problems and report information to appropriate personnel;
• Ability to understand and follow specific instructions and safety procedures;
• Moderate physical activity may be required. Requires handling of objects up to 25 pounds, standing, and/or walking for long periods of time.