Network Engineer

Description:

In partnership with the Team Lead of Network Engineering, manages the daily network operations of the LAN, WAN, and Security environments, while continually providing quality user service throughout the company. Network Services includes: Network Infrastructure, Network Security and Network Management. Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. 

What You’ll Need:

 Network Infrastructure Operations and Maintenance

Maintains network services necessary for the daily operation of all affiliate companies

Maintains system resources required to support the network infrastructure

Ensures that all work being performed on network equipment is executed so that a high level of service is continually provided to internal users o Maintains an up-to-date inventory of all network infrastructure systems, software, and appliances o In partnership with the Provisioning Engineer, maintains an up-to-date inventory of all data circuits

Assists with the supervision of all vendor and contract personnel when working on company network equipment

Provisions remote access accounts and provides customer support

Provisions corporate Ethernet ports, providing support for customer moves and printer requests, and maintaining documentation

Ensures that all work tickets are updated in a timely manner

 Network Infrastructure Planning and Execution

Assists in network planning activities including expansion strategies for the network infrastructure, including branch projects o Assists in the acquisition and installation of the company’s LANs, WANs and Wireless Access Points, participating in the change control process when necessary o Assists with the evaluation of new products

 Network Management

Performs analysis and monitoring of network equipment, software and data circuit utilization, monitoring network efficiency and providing resolution to network problems o Assists with the design and deployment of fault and performance network management systems, such that they provide the required trouble isolation and identification required for applications

 Network Security

Assists with the design and update of workflow and network traffic documentation, assisting with the implementation of network security policies to prevent unauthorized access o Executes firewall changes

Documents all requests for IT Security Exceptions, executing network changes were indicated o Monitors SOC activity, documenting issues based on severity

Administers internet filtering software o Assists in the implementation of business-to-business VPN tunnels

 Self-Development o Keeps current and educated on new network technologies

Knowledge and experience in support of Cisco network operations and implementations

 Network monitoring: SolarWinds, sniffing software, or other enterprise network monitoring system
 Knowledge of IDS/IPS system or software
 Knowledge of Firewall/Proxy services
 Microsoft Office Product Suite, Microsoft Project, and Microsoft Visio
 Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals
 Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Manages difficult or emotional customer situations
 Ethics - Works with integrity and ethically; Upholds organizational values
 Dependability – takes responsibility for own actions
 Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Focuses on solving conflict and not blaming
 Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listen and obtain clarification; responds well to questions.
 Organizational Support - Follows policies and procedures; Supports organization's goals and values
 Planning/Organizing – prioritizes and plans work activities; uses time efficiently
 Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions
 Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
 Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality
 Teamwork - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit and builds morale and commitment to goals and objectives
 Technical skills – assesses own strengths and weaknesses and shares expertise with others; strives to continuously build knowledge and skills
 Written Communication - Writes clearly and informatively

What You’ll Need:

Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or equivalent

 Or Four (4) years’ experience in a corporate network environment.
 Prefer network experience in a multi-site environment
 CCNA Certification
 Administration experience: Cisco ACS, Websense