Description:
The Operations Supervisor, Quality is responsible for overseeing the accuracy, compliance, and timeliness of customs brokerage activities, with a focus on broker referrals, updates to entry summary, audit, and the timely payment of duties. This role ensures that all transactions are completed in accordance with US Customs regulations, client requirements, and Buckland’s quality standards.
What We Can Offer You
- Competitive salary, benefits package and matching retirement plan
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization
You will be responsible for
- Oversee timely submission of entry filings to US Customs.
- Oversee all ACH statement payments including researching/responding to any client related issues.
- Run internal and external reports for audits, data analysis, and cross reference.
- Supervise broker referral process and ensure all required information is obtained and updated prior to finalized entry summary submission.
- Research tariff and classification of goods to comply with US Customs regulations as required.
- Handle requests from internal and external clients in a prioritized, professional, and efficient manner.
- Maintain client relationship and attend conference calls and business reviews.
- Consult with leadership on problems related to client data and complex related tariffs.
- Ensure all onboarding of new clients or services meet the compliance standards.