Description:
The PMO Manager will play a critical role in establishing and maintaining the Project Management Office (PMO) framework, ensuring consistent processes, governance, and execution across Contract Logistics projects. This role combines hands-on project leadership with direct management of PMO resources.
The PMO Manager will partner closely with Sales, Operations, Solutions, and cross-functional teams (Legal, EHS, Finance, HR, IT) to define project requirements, structure workflows, and lead large-scale initiatives to successful completion while ensuring alignment with business objectives.
Essential Duties And Responsibilities
- Own and evolve the PMO framework, including standardized PMO process flows, governance guidelines, and project management documentation to ensure consistency across initiatives.
- Lead and Define project intake criteria and prioritization, evaluate new project requests and determining scop, resource needs, and required cross‑functional engagement.
- Partner with Sales, Operations and Solutions teams to assess project feasibility, define requirements, and align on timelines and delivery approach.
- Coordinate workstreams across departments such as Legal, EHS, Finance, HR, IT, and Operations to ensure project alignment with business objectives.
- Initiate and facilitate project meetings, oversee and prepare agendas, ensure action items are properly documented, assign task ownership to appropriate stakeholders, and ensure clear expectations and follow-up objectives.
- Ensure cross-functional coordination across Sales, Operations and Solutions teams to support a cohesive customer experience and smooth transitions from sales to implementation.
- Manage end-to-end projects, including planning, tracking milestones, risk identification, issue resolution and stakeholder communication.
- Monitor project performance and portfolio health, tracking timelines, budgets, and deliverables, while proactively escalating risks or issues appropriately to maintain project momentum.
- Maintain and enhance PMO tools, templates, dashboards, and methodologies, supporting continuous improvement of project management practices.
- Provide insights, status reporting, and recommendations to the Chief Operating Office, Contract Logistics and project stakeholders to support informed decision‑making.
PMO Team Leadership
- Provide direct management and leadership to PMO team members, including Project Managers and/or project support resources.
- Support hiring, onboarding, coaching, and development of team members to strengthen overall project delivery capability.
- Set clear performance expectations, provide ongoing feedback, and conduct performance evaluations.
- Allocate resources across projects, ensuring appropriate coverage and alignment with business priorities.
- Serve as an escalation point for project challenges, providing guidance and support to ensure successful outcomes.