Print Production

Description:

IST Management Services, a leading and rapidly expanding Business Process Outsourcing (BPO) provider and the largest privately-owned facilities management company in the U.S., is seeking a dedicated Assistant Manager – Print Production for its Atlanta, GA location. Established in 1997, IST has earned multiple awards, including the Human Resources Professional Excellence Award, and is known for its commitment to professional service excellence.

The Assistant Manager will oversee high-volume print production, scanning, copying, and graphic design within a dynamic print room/mailroom environment. This role requires a proactive leader who can ensure operational efficiency, manage and train staff, and maintain exceptional client satisfaction. The successful candidate will also demonstrate flexibility by cross-training and providing backup support in related service areas such as mailroom, shipping/receiving, and hospitality services.

Key Responsibilities:

• Manage all aspects of high-volume print production, scanning, copying, and graphic design.

• Utilize Adobe Illustrator, Photoshop, and Fiery Command Workstation for production tasks.

• Maintain clear written and verbal communication with both clients and staff.

• Develop and implement operational procedures to maximize productivity and reduce costs.

• Supervise, train, and coach employees, fostering a positive and high-performance work culture.

• Provide cross-functional support in mailroom, shipping, receiving, and hospitality as needed.

• Ensure consistent adherence to quality and performance standards.

Requirements:

• Prior experience in graphic design (Adobe Illustrator and Photoshop).

• Experience with Fiery Command Workstation.

• Previous supervisory or team lead experience strongly preferred.

• Proficiency with scanning/imaging systems and standard office equipment.

• Excellent organizational, multitasking, and customer service skills.

• High school diploma or equivalent (additional education or certifications preferred).

• Reliable transportation and professional appearance required.

• Physical ability to lift up to 55 pounds.

• Must be a U.S. citizen and able to meet client-specific requirements.

• Ability to pass drug screening and background checks.

Work Hours: Monday to Friday, 8:30 AM – 5:30 PM
Benefits: Medical, Dental, Vision, Short & Long-Term Disability, Life Insurance, 401(k), Paid Time Off, Pet Insurance.