Description:
The College of New Jersey is seeking a dynamic individual to fill the position of Program Assistant. This position reports to the Assistant Director of Records and Enrollment, and encompasses a diverse range of responsibilities aimed at supporting the needs of our students, faculty, staff, and external stakeholders. As a vital member of our team, the Program Assistant serves as the first point of contact in a high-traffic student service office environment. The Program Assistant will provide excellent customer service and direct students, staff, and faculty to the right person(s) to provide support. They will play a pivotal role in ensuring the smooth operation of our office.
Responsibilities:
- Front Desk and Office Management: Manage student worker hiring, training, scheduling, payroll, and budget; Serve as the primary point of contact, in addition to student workers, when community members enter the office; Monitor the office email and phone lines, ensuring that student workers are responding accurately and in a timely manner; answer phone calls; respond to and forward emails to appropriate staff within the office; Complete office supply orders; Submit IT and facility work orders including new employee on-boarding and printer/copier maintenance; Assist with coordinating office events and outings; Maintain office lobby area including filing and storage cabinets.
- Student Records Transactions: Primary staff-person for Student Records Transactions including changes of major/minor, advisor updates, student demographic updates, enrollment verifications, pre-major review and updates, enrollment transaction overrides such as repeat of course; Provide backup for transcript data entry into PAWS.
- Enrollment and Degree Certifications: Process enrollment verifications upon request; coordinate with other offices such as Athletics, Financial Aid, General Counsel, and Student Affairs to complete and certify enrollment and degree information for NCAA eligibility, National Guard Waivers, Transfer College Reports, etc.; notarize diplomas and transcripts.
- Marketing and Communications: Update the office website and social media platforms, ensuring content accuracy and relevance maintain office bulletin board and display information; distribute digital signage and marketing materials for use across campus.
- Other: Participate in campuswide events such as Orientation and Commencement; provide general guidance to students in navigating campus resources and college processes; undertake other records-related duties as assigned by supervisory personnel.
Qualifications:
Required:
- REQUIREMENTS: NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.
- Four (4) years of professional position-related experience. OR
- Possession of a bachelor's degree from an accredited college or university. OR
- Possession of an associate's degree; and two (2) years of professional position-related experience.
- Upon hire, expected to register as NJ Notary Public.
Preferred:
- Higher education experience.
- Student information system experience.