Program Facilitator I

Description:

MINIMUM QUALIFICATIONS:

• Demonstrated experience and ability to provide consistent, high quality customer service.

• Demonstrated ability to work independently.

• Demonstrated success in conveying program content and facilitating dialogue with guests.

• Experience in or willingness to learn computer software programs as needed.

• Strong oral communication skills, and ability to listen and be responsive to questions and comments.

• Demonstrated punctuality.

• Demonstrated ability to collaborate and contribute positively in a team environment.

• Willingness to learn and work a variety of assignments, including but not limited to retail and admissions software, site orientation for guests, and interpretive stations, depending upon supervisor assessment of skill set and knowledge.

• Demonstrated ability to work with a diverse public in a friendly and open manner, while conveying information or teaching.

• Demonstrated ability to work with a diverse audience of varying cultural backgrounds, ages, and abilities.

• Demonstrated experience in some level of retail sales.

• Ability to complete record keeping and reports, including accounting and math skills.

• Ability to work a varied schedule of weekdays, weekends (both Saturday/Sunday) one to two weekends/month, holidays and occasional evenings on a rotating basis.

• Ability to stand for extended periods of time and walk up to 5 miles a day inside or outside on the grounds..

• Ability to bend, crouch, kneel, reach, push, and pull.

• Ability to lift and carry objects weighing up to 20 pounds.

DESIRED QUALIFICATIONS:

• High school diploma or equivalent.

• Proven skill in delivering school age programs.

• Experience working with children and/or adults in an educational environment.

• Experience in teaching, museum interpretation, theater, storytelling or group leadership.

• Personal computer skills including Microsoft Office and Google Suite.

• Experience with Shopify and/or Tessitura or Artifax software.

• Knowledge of retail display and marketing techniques.

• Retail sales and admissions experience in a museum/historic site.