Description:
The Portland Art Museum and PAM CUT // Center for an Untold Tomorrow (“the Museum”) invites applications for the position of Protection Services Supervisor, swing shift. The primary responsibility of the Protection Services Supervisor is to provide proactive supervision and support to Protection Services Officers (PSO) posted in the Museum while maintaining a safe and welcoming environment during events, swing, and night shifts. Communication and sharing of information is key for this role.
The position will partner with the day shift department supervisor to oversee daily workflows, scheduling, and assignment of protection services staff. The Supervisor will support the Head of Protection Services by communicating policies and guidelines for the department, hosting re-trainings, and ensuring officers are in compliance following policies and procedures for the department and overall Museum. The position will report directly to the Head of Protection Services & Training.
Essential Duties & Responsibilities
- 60% of the job responsibilities will be conducted on the floor managing PSO and 40% will be administrative work
- Managing workflows - ensure the PSO on the swing/night shifts and events are following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, proper written documentation of all protection services related incidents, dispatching, and completing various logs/files on a daily basis
- Responds to onsite conflicts, actively engages in de-escalation techniques to resolve confrontations. Is aware of bias and practices bystander intervention techniques
- Respond to calls for assistance, customer complaints or queries. Defuses disturbances respectfully. Escorts unwelcome persons from premises as needed
- Work special events
- Provide leadership to visitors and employees during building evacuations and other emergencies. Is familiar with escape routes, exit doors, and emergency plans
- Takes proactive steps to provide a safe and secure working environment to staff and visitors
- Communicate Standard Operating Procedures and other protection services procedures and guidelines to PSO
- Oversee and guide the completion of daily tasks, including the opening and closing of the Museum
- As appropriate, help communicate and assist with the PSO training program in collaboration with the Head of Protection Services & Training
- Assist with performance improvement plans
- Assist with the annual performance review process
- Recognize and document performance as needed, provide feedback and coaching to PSO. Coordinate and refer to the Head of Protection Services as needed
- Conducts regular walk-throughs on campus
- Communicate and collaborate with the Events team to improve and sustain the customer service component of the department’s mission
- Assist in new hire orientation and facilitating training
- This role assists in gathering information and report completion. Maintains confidentiality. As requested by the Head of Dept, such as DPSST credentials or CPR certifications