Description:
As a Quality Coordinator, you are responsible for the documentation and communication of all material related issues. You will work closely with our customers and suppliers resolving any defective material issues or service disruptions. You will focus on process improvements, root cause analysis, and corrective actions.
Duties and Responsibilities:
- Manage and communicative swiftly all correspondence coming to the qualitysupport@millsteel.com inbox
- Provide solutions and disposition for material related issues at our customers
- Identify, document, and report non-conformance issues
- Assist in root cause analysis and corrective action implementation
- Analyze reporting generated by team members to identify trends and report to leadership
- Support continuous improvement initiatives by participating in team meetings and contributing ideas for process enhancements
- Assist Quality Manager in providing business system and process flow training
- Basic understanding of industry standards, ISO 9001, and IATF accreditation
- Onsite customer visits to identify material defects and compile complete documentation
- Collaborate with all fulfillment teams to ensure customer supply chains are not disrupted and we maintain a high level of customer service
- Disposition material on hold and communicate with suppliers of any issues
- Complete root cause analysis training and be able to complete a corrective action with minimal supervision
Qualifications:
- Bachelor’s degree in supply chain management, engineering or other relevant major preferred
- 3+ years of experience in quality, customer support or related experience
- hould do well with time management as the job is very deadline oriented.
- Excellent communication and interpersonal skills
- Analytical mindset with problem-solving abilities
- Self-motivated with the ability to work independently, as well as part of a team
- Strong attention to detail and organizational skills
- Proactive and eager to learn
- Commitment to maintaining high quality standards
- Proficient with Microsoft Office Suite (Outlook, Word and Excel)