Description:
The Retail Assistant Store Manager supports overall store effectiveness and delivers exceptional customer experience. This role partners closely with the Store Manager to help meet performance, sales, and customer satisfaction goals. Success in this position requires excellent customer service skills, the ability to actively sell and meet or exceed individual performance expectations, support training efforts, and contribute to the development of team members. The Assistant Store Manager helps reinforce company standards, supports daily operations, and works with the Store Manager on performance and coaching needs.
This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.
- Engage customers on the sales floor, assist with device setup, plan selection, and complete sales transactions to achieve individual and store sales goals.
- Support daily store operations in partnership with the Store Manager, ensuring company standards and processes are followed.
- Reinforce training, onboarding, and policy expectations through hands-on guidance and modeling best practices.
- Follow established procedures to support store operations during scheduled shifts, including when the Store Manager is not present.
- Partner with the Store Manager on team-related matters and escalate employee relations or policy concerns as appropriate.
- Complete opening and closing responsibilities, including register reconciliation and securing the store per company guidelines.
- Maintain store presentation standards, ensuring the sales floor, backroom, and customer areas remain clean, organized, and welcoming.
- Implement marketing and merchandising updates, including promotional materials, signage, device displays, and pricing changes.
What You Will Need
- High School Diploma required.
- 2+ years of retail experience required; wireless, specialty retail, or big box experience preferred.
- Strong communication skills, both verbal and written.
- Demonstrated ability to support training and guide team members.
- Solid business acumen and understanding of retail performance metrics.
- Self-motivated with the ability to work in a fast-paced environment.
- Flexible schedule, including weekends and occasional travel as needed.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
- Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.