Security and Guest Services Associate

Description:

Security and Guest Service Associates will lead by example as great ambassadors for the Museum. They will be responsible for safeguarding the people and property/collection of the Eskenazi Museum of Art from theft/damage while ensuring an outstanding guest experience. This is achieved by helping all guests, clients, vendors, and museum employees to understand and comply with museum guidelines and polices in a manner that ensures an outstanding guest experience.

Department Specific Responsibilities

• Works in internal/external facing roles for Eskenazi Museum of Art, including all areas of the Museum, offsite monitoring facilities, and other areas of campus per operational requirements of the department.
• Provides support and occasional supervision for PT Guest Services Associates.
• Works at an EMA Security monitoring station as Security Panel Operators and perform other tasks as assigned or apparent.

General Responsibilities

• Patrols grounds, building interiors or stands post at an assigned location. Protects university assets against theft, vandalism or unauthorized use or entrance of property.
• Monitors rooms, offices, corridors, galleries, public access and service areas. Ensures doors and building entrances are locked and/or unlocked at designated times.
• Tests alarm systems; investigates tripped alarms and unusual or suspicious activity; may keep routine logs or prepare reports.
• Involves law enforcement agencies when necessary; assists with investigations. Assists police, fire and medical personnel during emergencies.
• Assists patrons and visitors with directions or information; responds to calls for service and provides safety escorts as needed.
• Performs other duties as assigned.