Security Operations Disptcher

Description:

· Our client is seeking a Security Operations Center Operator to perform core functions of the Security Operations Center (ESOC). This position will enable the ESOC to achieve core objectives of protecting critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting. The ideal candidate would have a background in IT, dispatching experience in a call center center environment and excellent customer service skills.

Training

· The resource will be provided a two-three week training during the day from 8:00 AM - 5:00 PM before beginning their first official shift.

Responsibilities

• Monitor and remediate intrusion detection alarms
• Answer and prioritize incoming emergency and routine security event calls
• Dispatch law enforcement/first responders to security incidents
• Manage and log site entry/exit system disarm events
• Identify security system issues, create service requests for system repairs, and validate corrective maintenance
• Log personnel into substations
• Log and manage status of site intrusion systems
• Maintain shift activity logs
• Perform and document system checks and video tours
• Perform forensic investigative support of video and access control records
• Perform administrative ESOC tasks

Required Skills & Experience

• Associate's Degree and 2+ years of experience working in a security operations center (SOC), help desk/service desk environment, or dispatching environment.
• Experience handling time-sensitive inbound and outbound calls.
• Experience providing customer service over the phone.
• Comfortability navigating multiple applications and monitors.
• Effective interpersonal and communication skills.
• Ability to work effectively under high stress situations to rapidly assess and respond to life safety and security incidents.