Senior Content Designer

Description:

Job Description Summary: At PayPal, Content Designers work side by side with UX Designers, Product Owners, and UX Researchers to create customer experiences that empower people and businesses financially around the world. As part of the merchant experience team, you'll craft content for businesses small and large. Your work will help merchants attract and retain customers, get insights into their sales, and run their operations more smoothly. You’re the ideal candidate if you’re a seasoned writer who is also a design thinker and customer champion. You can write just about anything, but you thrive in using words to solve problems and simplifying technical jargon into conversational language. You’re a holistic and strategic thinker. Not only do you focus on details, but you can also zoom out and understand the end-to-end experience. Perhaps you've previously designed experiences or written for developers, so you understand SDKs, APIs, and technical language. We'd love to hear about any experience you have in information architecture or navigation systems. You’re excited and self-driven to work in a fast-paced, remote, high-tech environment where you can work independently, and just as successfully in groups. You’re tireless in challenging the status quo, you demand excellence for your customers, and you’re fearless in presenting your brilliant content strategies to stakeholders and leaders.

Job Description:

What you’ll do at PayPal:

• Plan and write content for web, mweb, and mobile experiences (across all touch points including navigation and UI copy, emails, in-app notifications, chatbots, and help).

• Transform global product requirements into a content strategy for meeting business goals and solving real customer problems.

• Present your work and articulate your approach to teammates, product owners, and leadership.

• Partner with Design on page layout, interactions, visual tone, and accessibility standards.

• Coordinate content with Brand, Marketing, and Operations teams to ensure we create a consistent end-to-end experience.

• Partner with Legal and Risk to deliver content that complies with regulations.

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.

• Maintain and evolve PayPal’s content standards, including voice and tone.

• Learn a lot, make an impact, have fun.

The skills you need:

• 4+ years of experience writing strategic content for interactive user experiences as part of a product design team. May substitute up to 2 years of experience with a User Experience related degree, such as Design, Information Science, or HCI.

• Confident, highly creative writing and critical-thinking skills.

• Experience working with content standards, such as style and voice and tone guidelines.

• At ease contributing to multiple projects, setting stakeholder expectations, working individually and collaborating across teams.

• Experience in financial services, payments, B2B or B2C e-commerce is preferred.

• Experience in information architecture is highly desired.

• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related fields is appreciated, but not required.