Description:
Emerald, a leader in building dynamic market platforms that integrate live events and media, is seeking a Senior IT Systems Support Analyst to provide day-to-day operational support for a complex, multi-system financial applications environment within a highly audited (SOX-compliant) organization.
This role is focused on production support, system stability, data integrity, and audit readiness across enterprise financial platforms including Epicor ERP, Hyperion, NetSuite, and a potential future implementation of OneStream. The Senior IT Systems Support Analyst will act as a key escalation point for system issues, partner closely with Finance and Audit, and ensure reliable system operations during critical close cycles.
The ideal candidate is highly hands-on, comfortable supporting manual and semi-automated processes, experienced in regulated environments, and skilled at troubleshooting integrations and financial data issues across multiple platforms.
What You’ll Do
- Serve as a senior-level IT support analyst for Epicor ERP, Hyperion, NetSuite, and other connected financial and reporting systems (e.g., A2Z, Salesforce).
- Provide Tier 2 / Tier 3 production support, including issue triage, root-cause analysis, and resolution of system, integration, and data issues.
- Support and stabilize manual and semi-automated financial processes, identifying risks, control gaps, and opportunities for incremental improvement.
- Monitor, support, and troubleshoot system integrations, reconciliations, and data flows between ERP, consolidation, and reporting platforms.
- Partner closely with Finance during month-end, quarter-end, and year-end close to ensure system availability and data accuracy.
- Support SOX compliance activities, including IT General Controls (ITGCs), application controls, access reviews, and audit evidence collection.
- Maintain audit-ready documentation, including system process flows, control narratives, runbooks, and support procedures.
- Act as a key IT liaison for internal and external audits, responding to audit inquiries and supporting walkthroughs and testing.
- Coordinate with vendors, consultants, and internal IT teams to resolve incidents, manage defects, and support system upgrades and patches.
- Assist with UAT support, validation testing, and production deployments related to fixes, enhancements, and vendor releases.
Required Qualifications
- 7+ years of experience in IT systems support or systems analyst role supporting ERP and financial applications.
- Hands-on experience supporting ERP platforms, with Epicor preferred, and exposure to at least one of the following:
- Hyperion
- NetSuite
- OneStream
- Experience supporting systems in a SOX-compliant, heavily audited environment.
- Strong ability to document the process flows and produce necessary documentation for change approvals.
- Proven experience supporting system integrations, including APIs, flat files, and scheduled data feeds.
- Ability to troubleshoot data issues across multiple systems and perform reconciliation and validation.
- Strong documentation, communication, and stakeholder-support skills.
- Demonstrated ability to quickly learn new systems and operate effectively in complex application landscapes.
Preferred Qualifications
- Direct production support experience with Epicor ERP or similar mid-market ERP platforms.
- Experience supporting multi-entity, multi-company, or post-acquisition environments.
- Exposure to system decommissioning, data archiving, or legacy application retirement.
- Familiarity with automation or integration tools (APIs, file transfers, middleware, GenAI-assisted tooling).
- ERP or financial systems certifications (Epicor, NetSuite, Hyperion, OneStream).