Senior Product Manager

Description:

Job Title: Senior Product Manager

Location Duluth, GA (Hybrid)

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Role Overview

We are seeking an experienced professional with strong expertise in E-Commerce platforms and Order Management Systems (OMS) to design, implement, and optimize end-to-end order lifecycle processes. The ideal candidate will ensure seamless integration between online storefronts, OMS, ERP, and fulfilment systems to deliver exceptional customer experiences.

Key Responsibilities :

System Design & Implementation

o Configure and maintain OMS solutions (e.g., Manhattan, IBM Sterling, Salesforce OMS, or similar).

o Integrate OMS with e-commerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and ERP systems.

Order Lifecycle Management

o Manage order capture, inventory allocation, payment processing, shipping, and returns workflows.

o Ensure real-time inventory visibility across channels.

Process Optimization

o Analyze order flow and identify areas for automation and efficiency improvements.

o Implement best practices for omnichannel fulfilment (BOPIS, ship-from-store, drop-shipping).

Technical Expertise

o Work with APIs, middleware, and integration tools for data synchronization.

o Troubleshoot system issues and coordinate with vendors for resolution.

Stakeholder Collaboration

o Partner with business teams to define requirements and translate them into technical solutions.

o Provide training and support for OMS and e-commerce functionalities.

Compliance & Security

o Ensure adherence to data privacy, PCI compliance, and security standards.

Experience

o 10+ years in e-commerce and OMS implementation/support.

o Exposure to ERP systems is a plus