Description:
We’re seeking a Senior Production Support Engineer, ideally with experience in the financial services or cryptocurrency industry, to join our dynamic team supporting and owning mission-critical software systems. As a senior member of our support organization, you’ll play a key role in ensuring the stability, scalability, and performance of our cryptocurrency business lines, including trading, risk, and settlement functions. You’ll take ownership of critical production environments, provide high-quality client support, lead incident response, diagnose and resolve complex technical issues, and work closely with development teams to implement systemic fixes and long-term reliability improvements.
What You’ll Do
- Own and lead front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
- Drive and automate projects to minimize manual effort and enhance the effectiveness of production support.
- Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations.
- Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents.
- Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
- Coordinate with global counterparts to ensure seamless follow-the-sun support.
- Document and maintain support procedures, runbooks, and knowledge base articles.
- Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence.
- Proactively identify systemic issues and partner with developers to implement sustainable fixes.
- Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes.
- Leverage AI tools (e.g., generative AI, automation platforms, data copilots) to improve productivity, decision-making, and output quality in your day-to-day work.
What We’re Looking For
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.
- Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
- Experience with incident response, root cause analysis, and structured problem-solving in a production environment.
- Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders.
- Detail-oriented mindset with a focus on accuracy and quality.
- Excellent verbal and written communication skills.
- Ability to build and maintain strong client relationships and provide outstanding customer service.
- Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
- Fluent in English.