Sr. Professional Services Consultant

Description:

The Professional Services Consultant is an integral part of our mission within our Professional Services team. As a Consultant, you will provide onsite and/or remote deployment and configuration expertise relating to Palo Alto Networks solutions. You will function as the product Subject Matter Expert and will interact directly with the customer's personnel and project teams providing leadership, technical direction, interpretation, and alternatives to our best practice deployment methodology. This is a highly technical, hands-on role and you will develop and maintain expertise level skill sets on our products and solutions deployed within the customer's environment.

As a Professional Services Consultant, you’ll get into the details of our platform. You will push the buttons, flip the levers, turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the company’s platform is desired, even more important is having a solid foundation in networking and security technologies.

In fact, extensive experience with a competitor’s technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer.

Your Impact

Solution Implementation & Customization
 

• Migrate customers from legacy firewall technologies to Palo Alto Networks platforms.
• Build custom security policies and application signatures, configured for our client’s needs.
   

Operational Support & Maintenance
 

• Analyze logs and events from the solution to perform initial troubleshooting and issue identification.
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases.
• Provide after hours and weekend on-call support as needed to support maintenance activities.
   

Technical Expertise & Service Delivery Excellence
 

• Progress and uphold expertise in deploying advanced Palo Alto Networks features and functionality.
• Maintain the company's solution and provide mentorship on code upgrades and best practices.
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope
   

Qualifications

Your Experience
 

• 8+ years of relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles.
• Hands-on experience with core Palo Alto Networks PANOS features & services (e.g., SSL Decryption, User-ID, App-ID, CDL, Reporting, Log Forwarding, AIOps).
• Hands-on experience in PKI & SSL, TCP/IP, BGP, and IPSec.
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, specifically Palo Alto Networks products.
• Strong troubleshooting skills related to networking (routing, IP, NAT, IPSEC VPNs) and how these interact with applications and users.
• Hands-on experience with at least one Public Cloud Provider (e.g., AWS, Azure, GCP).
• Extensive background in internetworking, LAN, and WAN technologies.
• Experience with IDS/IPS solutions and technologies.
• Experience leading security solutions in large environments.
• Deep understanding of different security threats, internet protocols, and applications.
• Excellent written and verbal communication skills, with a demonstrated ability to communicate effectively with senior leaders, technical peers, and non-technical partners.
• Ability to work effectively with customer security & network teams to build confidence and drive adoption of Palo Alto Networks solutions.
• Proven ability to effectively handle multiple projects simultaneously and work calmly under pressure.
• Relevant certifications such as PCNSE/PCNSC, CCNP (or equivalent JNCIP-ENT/CCIE/CCDE), CISSP, or CCIE/JNCIE
• Must be able to travel up to 15% of the time.