Team Lead

Description:

With minimum supervision, provide lead support to the division/team staff. Coordinate the workflow to ensure unit performance is maintained.

Oversee the work of the division/team staff and manage the daily work volume, including service agreements with business partners

Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations

Coordinate with other units/departments to facilitate special requests, change in processes, and resolution of workflow/production issues

Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures

Develop and monitor schedules for primary areas of responsibility for assigned staff

Acts as point of contact for escalated client or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction

Support department and strategic initiatives by meeting target goals and objectives set by management

Participates and offers input in the hiring and interview process for open positions within the Division

Job Specifications

Typically Has The Following Skills And Abilities

Two to four years of experience in applicable functional area

Excellent verbal communication skills

Ability to speak in group situations and discussions toward resolving issues

Clearly and concisely communicate project issues and status

Demonstrated ability to handle multiple projects while meeting department timelines

Proficient with word processing and spreadsheet applications