Technical Marketing

Description:

• The Technical Marketing resource is responsible for the creation of IT, security, and technical content, with the ability to manage and prioritize multiple projects, and work with cross-functional teams in accordance with the highest quality standards for commercial excellence.
   

Responsibilities:
 

• Have in-depth knowledge of the function, features and technical requirements for implementation of CLIENT SOLUTIONS solutions.
• Coordinates and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits
• Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.
• Develop strong internal relationships with the technical Subject Matter Experts (SMEs) including the platform development teams and Global Marketing teams.
• Maintain training to remain current with knowledge depth on new versions and product releases.
• Consistently provide timely and accurate responses to avoid undue risk or lost opportunities for the company.
• Collaborates with the HIT team to deliver technical training to support CLIENT SOLUTIONS solutions and product releases
• Reviews product release content from platform and commercial teams to ensure technical details are complete to support IT customer conversations
• Works cross-functionally with product and information security to ensure product security whitepapers security are current and available with product releases
• Other responsibilities as assigned.
   

Qualifications:
 

• Bachelor's degree preferably in a technical field, or equivalent experience
• Technical IT training
• Knowledge of Client products preferred
• Project management experience
• Demonstrated ability to multitask and balance competing priorities to meet deadlines
• Excellent writing skills, the ability to assimilate technical information from various sources into an accurate, customer facing response
• Driven by desire to assist and support
• Strong customer centric perspective
• Strong fit with Client values