Description:
As a Technical Support Engineer supporting Film and Scatterometry Technologies (FAST), you will be a key technical partner to both customers and field teams, ensuring service continuity, tool reliability, and exceptional customer experience. This role combines deep technical troubleshooting, cross functional collaboration, and customer focused problem solving in a highly visible, global environment.
What You’ll Do
- Serve as a technical escalation point for FAST systems and subsystems, providing advanced troubleshooting, root cause analysis, and corrective action
- Partner closely with field service teams and onsite engineers to restore tool performance and minimize customer downtime
- Collaborate across engineering, product, and manufacturing teams to drive durable solutions and reliability improvements
- Lead post mortems and standardize solutions that feed Continuous Improvement Plans (CIPs) and future product serviceability
- Contribute to service readiness, documentation, and knowledge transfer for new products and technology introductions
- Demonstrate calm, professional leadership in high pressure customer situations, helping to align stakeholders and drive resolution
Who You Are
- A customer focused problem solver with strong technical troubleshooting skills and a passion for solving complex system level issues
- Comfortable working in a matrixed, global environment, influencing without authority and collaborating across disciplines
- Motivated by continuous learning and improvement—of yourself, your team, and the processes around you
- Able to communicate clearly and professionally with both technical and non technical audiences
Preferred Qualifications
- Demonstrated experience troubleshooting complex electro mechanical, optical, or semiconductor systems
- Knowledge of KLA FAST film products is a strong plus
- Technical degree in Engineering, Optics, or Electronics, or 2+ years of semiconductor or medical equipment service support experience
- Ability to travel 30–60%, including travel to Chandler, Arizona and North Phoenix
- Proficiency in English, with the ability to read, understand, and create technical documentation
- Proven ability to diffuse challenging situations and facilitate solutions across multiple stakeholders
Minimum Qualifications
- Master’s degree with 2+ years of relevant experience, or
- Bachelor’s degree with 5+ years of relevant experience, or
- Equivalent combination of education and experience