Account Manager

Description:

Join our mission as our next Account Manager, Point of Care and Molecular in Eastern South Florida. The Account Manager, POC & MDx is a front-line, customer-facing, quota-carrying role responsible for driving sales and growth of QuidelOrtho Point of Care (POC) product lines including Sofia, Triage and Molecular (MDx). This role manages a geographic territory or a portfolio of named accounts, serving as the primary point of contact for customers. Key responsibilities include achieving instrument sales targets, growing assay and reagent utilization, and ensuring customer retention. The role requires a consultative, value-driven sales approach, supported by collaboration with cross-functional teams to deliver tailored solutions that meet customer needs. Success in this position is measured by the ability to meet territory revenue and profitability goals while delivering a best-in-class customer experience. This is a field-based sales position located in and supporting the Key West North to Jacksonville and Orlando territory.

The Responsibilities

Drives sales with current customers for all POC, MDx, and Triage products, instrumentation, and services offerings within an assigned territory or list of named accounts. Meets equipment revenue targets.
Grows menu for POC business by creating value for customers beyond features and price, and delivers solutions that meet customer needs
Maximize customer retention rates by ensuring customer satisfaction, executing customer touchpoint/call plan, territory management and is the single point of contact for all problem resolutions, and anticipates and defends against competitive threats.
Builds productive and strong collaborative relationships with distribution partners to drive sales revenue and profitability.
Provide timely and accurate sales forecasts, activity, account updates, and reports via CRM system; effectively manage sales pipeline from lead acquisition to contract signing by focusing and advancing customers through the sales process.
Represents QuidelOrtho at trade shows and professional meetings.
Provides or facilitates training on QuidelOrtho POC, triage, and molecular diagnostics products to customers and distributor representatives as required.
Partners and collaborates with other within our sales organization to retain and expand menu as well as understands and executes IDN strategy.
Meets or exceeds established touchpoints per week.
Perform other work-related duties as assigned.

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required

Education: Bachelor's Degree
Experience: Minimum of 3 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or distribution sales.
Sales and/or technical experience in the medical device/life science/diagnostic market required.
Strong strategic marketing, consultation and data analysis skills are essential for building customer retention and managing financial performance.
Strong strategic thinking skills and with the ability to translate strategies into executable tactical action plans.
Ability to deliver results while working in a highly independent and fast-paced team environment.
Commercial & Business acumen. Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Entry-level people management and people development skills.
Manages complex sales cycle internally and externally.
Ability to analyze financial data and generate logical strategies and plans based on analysis.
Proficiency in MS Office (i.e., Outlook, Word, Excel, PowerPoint) is required.
Strong presentation and negotiation skills.
Proficiency in selling with digital assets.
Solid communication skills – written and verbal.
Ability to uphold and support individual and company values.
High degree of ethics and professionalism while interacting with customers, vendors, and co- workers.
Ability to handle confidential information is required.
Ability to work under general supervision following established procedures required.
This position is not currently eligible for visa sponsorship. 
Travel: Up to 70% domestic overnight travel.

Preferred

5 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or distribution sales.
Experience with hospital or physician office sales, distributor sales, and/or national accounts is preferred.
QuidelOrtho employees: Graduate of Sales Development Training Program would be eligible for an Associate Account Manager, FAS with 3+ years’ experience and a proven track record of success of performance (NPS score, TOR, activity, menu expansion, etc.) in account management, customer retention, and consultative business skills may be considered.

Key Working Relationships

Customers: Serve as main point of contact for existing POC/Triage/MDx customers.
Field Sales: Partners with Strategic Account Executives on IDN-related opportunities and government sales managers on government opportunities. Coordinates account coverage and strategy with cross functional Account Managers and drives lead and introductions to business development teams. Brings in appropriate overlay roles as needed.
Technical Specialists: Works Technical Specialist colleagues to ensure customer has sufficient technical support, coordinate implementations and collaborate on menu expansion as needed.
Distribution Partners: Works with Channel team to support customer purchasing through distributors.
Marketing & Commercial Enablement: Partners to deliver on marketing initiatives and with data analytics team to manage performance metrics.
QuidelOrtho Management: Interact with Sales Leadership, Specialty Sales, Strategic Markets and Distribution to maximize achievement of corporate goals, and collaborate with other areas of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)