Application Support Analyst

Description:

Job Title: Analyst, Applications Support III (AI Agents)

Location: Denver, CO / Remote

Duration: 8+ Months with possible extenssion

Employment Type: W2 Contract

Lead, AI & Automation Catalyst – Application Operations

Role Summary

• The AI & Automation Catalyst is a high-impact, hands-on role dedicated to transforming the Application Support team from a manual triage shop into an automated, AI-first organization. This is a senior implementation role focused on identifying manual friction, building AI agents, and implementing self-healing workflows. Beyond technical delivery, the Catalyst is a change agent responsible for mentoring the team, demystifying AI, and shifting the collective mindset from "manual-first" to "automation-permanent."

Required Qualifications

• 10+ years of deep Operational experience,..
• Hands-on AI Proficiency: Demonstrated ability to implement Generative AI, Vector Search, and AI Agents (Oracle or Google Cloud context preferred).
• Technical "Swiss Army Knife": Must be highly functional in SQL, Python, and Scripting; able to "dig into" issues and build the solution immediately.
• Change Management Skills: Proven ability to operate as a "self-starter" and influence team culture without formal authority.
• Excellent ability to translate complex AI concepts into practical, everyday support tools.

Role Characteristics

• Individual Contributor (focused on building, not managing people)
• Technical Change Agent / Mentor
• High Autonomy, High Implementation Velocity
• Pattern-Builder and Problem-Eliminator

Measures of Success

• A measurable percentage of manual support tasks transitioned to AI-assisted or Automated.
• Observable shift in the team’s independent usage of automation tools.
• Faster resolution of cross-system incidents due to automated data gathering.