Description:
Job Title: Analyst, Applications Support III (AI Agents)
Location: Denver, CO / Remote
Duration: 8+ Months with possible extenssion
Employment Type: W2 Contract
Lead, AI & Automation Catalyst – Application Operations
Role Summary
- The AI & Automation Catalyst is a high-impact, hands-on role dedicated to transforming the Application Support team from a manual triage shop into an automated, AI-first organization. This is a senior implementation role focused on identifying manual friction, building AI agents, and implementing self-healing workflows. Beyond technical delivery, the Catalyst is a change agent responsible for mentoring the team, demystifying AI, and shifting the collective mindset from "manual-first" to "automation-permanent."
Required Qualifications
- 10+ years of deep Operational experience,..
- Hands-on AI Proficiency: Demonstrated ability to implement Generative AI, Vector Search, and AI Agents (Oracle or Google Cloud context preferred).
- Technical "Swiss Army Knife": Must be highly functional in SQL, Python, and Scripting; able to "dig into" issues and build the solution immediately.
- Change Management Skills: Proven ability to operate as a "self-starter" and influence team culture without formal authority.
- Excellent ability to translate complex AI concepts into practical, everyday support tools.
Role Characteristics
- Individual Contributor (focused on building, not managing people)
- Technical Change Agent / Mentor
- High Autonomy, High Implementation Velocity
- Pattern-Builder and Problem-Eliminator
Measures of Success
- A measurable percentage of manual support tasks transitioned to AI-assisted or Automated.
- Observable shift in the team’s independent usage of automation tools.
- Faster resolution of cross-system incidents due to automated data gathering.