Description:
IT Applications Specialist III – HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates.
Essential Functions And Work Responsibilities
Functional Category: Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities
Estimated Percent of time Spent – 100%
General Requirements For Application Support Position
- Installs applications in the development and system test environments for Development and UAT testing.
- Performs system administration by writing utilities and monitoring information technology services.
- Provides technical support and maintenance of installed applications software. Tier II and Enterprise level
- Assists with implementation, configuration and testing of new product versions with end users.
- Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.
- Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.
- Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
- Conducts orientation to new users regarding applications of software.
- Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.
- Assists in the execution of large and small IT projects.
- Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.
- Acts in a Lead role for the Application support team. Help team tactically execute day-to-day responsibilities and assists where needed.
- Supports mobile devices.
Travel Requirements
Travel
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED
Education
- Bachelor’s degree in Computer Science, Information Systems Management, Accounting/Finance, Engineering or a related field from an accredited college/university
Work Experience And Qualifications
- Minimum of 8 years of experience providing applications support, systems integration and system administration
- Experience in supporting business related systems.
- Experience with and understanding relational databases, Active Directory and Microsoft Office Suite.