Call Center Representative

Description:

Role Overview: Brilliant Financial Staffing has been engaged in the search for a Call Center Representative. Our client is looking to a hire a Call Center Representative to handle a high volume hiring pipeline and support candidates from application to onboarding completion. They will be responsible for providing proactive support, answering questions, and monitoring candidate progress.

Key Responsibilities
 

• Provide support to candidates throughout the hiring process
• High call volume to provide proactive and reactive support
• Monitor candidate progression, ensuring priority candidates move efficiently
• Review required documents and conduct compliance checks
• Manage voicemails, tickets, and emails from candidates needing assistance
   

Qualifications
 

• High call volume experience
• High School Diploma or GED
• 2+ years of experience in a recruiting or customer support role
• Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions
• Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings