Description:
The Deputy Operations Director manages and provides strategic oversight over business and IT operations, performance management, and employee engagement and retention activities for the organization. The incumbent in this role must have excellent communication and organizational skills, analytical ability, and experience with project management. This position oversees the Front Desk/Operations Coordinator, and Salesforce staff, with direct supervision over the Senior Salesforce Administrator. This position reports directly to the Director of Operations.
Operations/Special Projects
KEY DUTIES AND RESPONSIBILITIES
- Oversee the day-to-day operations of the office including managing the Front Desk/Operations Coordinator who oversees security, fleet vehicles, and other office operations.
- Build and modify operational processes to further business efficiencies and ensure compliance with state policies.
- Assist the Operations Director with management and decision making of the administrative/operations budget.
- Provide project management and change management support to the operation team’s projects/initiatives.
- Provide operations training for new employees.
Performance Planning And Management
- Oversee the SMART Act Performance Planning process including SMART goal development, identifying lead and lag measures, developing strategies and mapping out a plan for goal achievement and tracking.
- Ensure SMART Act compliance for performance plans and reporting
- Manage the monthly, quarterly and annual data and goal reporting submissions, tracking progress toward OEDIT’s goals and the Governor's Bold Priorities
- Create materials and prepare the Executive Director to testify at the annual SMART Act hearing.
- Collaborate with OEDIT leadership and staff to ensure divisional goal alignment with OEDIT’s overarching mission and goals.
- Manage tracking and submission for all stimulus related programs.
Product/IT Director
- Provide strategic oversight of the Salesforce administration team, with direct supervision of the Senior Salesforce Administrator.
- Serve as the main point of contact between OEDIT and the Governor’s Office of Information Technology (OIT), working closely with the Governor’s Office IT Director to support IT operations and strategic projects/initiatives.
- Provide project management support for significant IT initiatives.
- Track and manage all IT assets and purchases, (hardware, software, licenses, etc) office wide.
- Assist and sign off on IT Procurements.
Employee Engagement And Training Management
- Oversee the planning, development, and facilitation of programs and strategies that support employee engagement and retention. (staff retreats, lunch and learns, OEDIT impact tours, OEDITConnect events, etc)
- Provide staff training including:
- Change Management Trainings (Prosci)
- Emerging Leaders Program (SOC)
- Additional training as they become available through SOC
- Co-manage the OEDIT ALL-IN program with OEDIT’s HR team.
- Create and manage operations training hosted on OEDIT’s LMS.
- Participate on the Equity, Diversity, and Inclusion Committee.
Skills & Abilities
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
- Effective oral and written communication ability. Must communicate effectively with all stakeholders, including OEDIT leadership, employees, other State agencies, and external stakeholders.
- Provide continuous effort to improve operations, streamline processes, and work cooperatively and jointly to provide quality customer service
- Experience with project management, execution and completion.
- Ability to analyze training needs/requirements and to make suggestions and action plans
- Ability to conduct research for special projects, respond timely to inquiries, and present written/ oral briefings
- Ability to work with details and time-sensitive issues
- Good decision-making skills and ability to work in a fast-paced environment
Education And Experience
- Bachelor’s degree in business or public administration, or related fields, preferred.
- 7+ Years in an operations focused position.
- Related occupational experience or a combination of education and relevant, proven experience in comparable fields will substitute for the degree requirement on a year-for-year basis.