Desktop Support Technician

Description:

Desktop Support Technician

Job Description

You will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

1–3-year computer support experience, basic hardware, and software skills.

Job Responsibilities

Computer hardware set up, basic hardware and software troubleshooting stills.

Provides support for software, hardware and networking support for desktops, laptops, and servers.

Provides maintenance and support on legacy products. Supports Core, server products.

Performs disk replacement on enterprise storage products.

Installs and maintains PCs and associated software, networks, servers, and peripherals.

Supports network products from operational and maintenance perspectives.

Performs installs, moves, adds and changes as required.

Tests and certifies PCs, networks, servers, and client approved applications.