Desktop Technician

Description:

We have a 3+ month contract opportunity for a Desktop Technician in the greater East Bay Area. The primary worksite is in Oakland.

SHIFT INFORMATION: This positions will support multiple shifts and candidates must be flexible to work any shift assigned (Day, swing, night)

LOCATION INFORMATION: This position will cover multiple locations in the greater Oakland/East Bay area with potential for some travel to San Francisco . Mileage will be reimbursed at the current IRS mileage rate

location: Oakland, California

job type: Contract

work hours: 8am to 4pm

education: No Degree Required

Responsibilities

This is a hands on technician role and will require all elements of deploying workstations from unboxing computers to setting up workstations and connecting network cables; decommissioning workstations; and reconfiguring work stations.

Duties May Include

Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security. Troubleshooting Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces. - Within general guidelines, manages priorities based upon severity, workflow, and time constraints. - Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems. - Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required. - Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s). - Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed. - Formulates service support efforts based on customer schedule needs. - Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding. - Maintains confidentiality of all data. Hardware Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces. - Assists with analyzing and defining specifications for user computer/mobile device requirements. - Configures and installs new hardware and upgrades to existing user system components. - Ensures proper configuration and performance of installed computer/mobile devices. - Coordinates installation of computer/mobile devices and peripherals with vendors. - Assists with the accuracy and integrity of the asset control process. Software Performs installation of approved software on computer/mobile devices, following the standard procedures. - Coordinates installation of computer/mobile device software with customers. - Configures and installs software upgrades/fixes or patches. System Maintenance - Assists with evaluation, analysis and maintenance of computer/mobile devices. - Under direction and supervision, maintains the proper updates and OS patch configurations.

Qualifications

This position will accept enty level candidates or those with some IT experince. All candidates with a passion for IT are encouraged to apply.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.