Description:
Essential Duties & Responsibilities
- Processes billions of dollars monthly of incoming and outgoing wire transfers accurately and efficiently.
- Perform daily tasks in a timely manner without jeopardizing quality and accuracy.
- Perform all duties with respect for confidentiality of client information.
- Manages the daily workflow and works together with team members to manage the workload of the team to ensure all tasks are completed efficiently and in a timely manner.
- Assists with daily tasks such as balancing of accounts, balancing wire totals, and conducting morning and end of day processing
- Exercising judgment and making decisions that may have impact on customer accounts or EB&T operations
- Emailing and calling clients and other internal departments to assist with corrections and/or questions regarding wire transfer policies and procedures.
- Responsible for working closely with customer service officers, retail staff, central operations, private banking, SBG operations, and specialized deposits to process client requests.
- Ensure operational integrity of accounts and processes are consistent with Bank policies and procedures and legal/regulatory requirements
- Maintains existing client relationships by addressing any customer service needs and resolving any issues
- Review wire requests against accounts and identify potential suspicious activity. Work closely on fraud investigations with EB fraud on suspected or true fraud cases.
- Creates and responds to wire transfer service messages regarding various complex situations in a timely manner
- Completes thorough Regulation E investigations from start to finish and ensure we are within Regulation E compliance
- Handles the balancing of the Fed Reserve balance, which involves checking the general ledger and wires for balancing for the wire transfer department
- Supports Retail Staff with issues, questions, and concerns regarding their wires transfers
- Develops and maintains detailed department procedures to ensure consistency and compliance
- Manages reports and inputting and tracking wire transfer data
- Creates and manages cases with electronic banking vendors for software issues, client concerns, and changes needed to their software
- Responsible for completing all projects related to the department as assigned by their manager throughout the year by the due dates
- Participate in audits and examinations by providing necessary data and responding to questions from internal and external auditors regarding our wire transfer processes
- Assists with training new employees ensuring they are equipped to perform daily tasks
- Assists with user acceptance testing and software upgrades with the wire vendor
- Serves as a back-up for other areas of the electronic banking department
- Other duties as assigned
Qualifications
- Proficient in Electronic Banking platforms and wire transfer processes
- Strong verbal and written communication skills
- Demonstrates extreme attention to detail and ability to manage many tasks and projects simultaneously with accuracy
- Ability to critically think through complex situations
- Ability to communicate complicated information to both internal and external customers
- Ability to develop strong working relationships and interact well with employees at all levels of the organization
- Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
- Motivated and open to change
- Ability to meet multiple deadlines in a fast paced environment
- Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude
- Excellent problem solving skills and ability to independently seek out information and knowledge to handle issues and tasks as they arise
- Excellent planning and organizational skills
- Demonstrates flexibility, versatility, and commitment
- Ability to proactively reach out or discover resources to determine solutions
- Ability to be proactive, prioritize, handle multiple tasks, and work independently
- Willingness to continually learn
- Flexible schedule-ability to come in early or stay late as needed
- Ability to work overtime as needed