Emerging Technology Intern

Description:

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As an Emerging Technology Intern, you will support efforts to drive the successful adoption of emerging technologies and ongoing process improvements using AI and other agentic technologies. This role will help strengthen understanding and adoption of technology-enabled changes across the SETF environment by combining business acumen, technology knowledge, and effective communication.

Responsibilities
 

• Collaborate with supported business teams to identify opportunities for process improvement through technology, including AI.
• Help write, review, validate, and retire SC Knowledge Articles in support of upcoming AI proof-of-concept efforts.
• Serve as a change advocate by helping socialize the positive aspects of technology and process changes within the SETF environment.
• Support efforts to build understanding and adoption of emerging technologies across varying levels of technology knowledge.
• Apply an understanding of customer service and business goals to help identify opportunities where technology can streamline processes.
• Contribute to the team’s broader strategy and implementation efforts related to AI and other emerging agentic technologies.
   

Qualifications
 

• The ideal candidate will be actively enrolled in a Bachelor’s, Master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Must have completed at least one semester of coursework.
• Pursuing a degree that combines business and technology disciplines; interdisciplinary or dual-focus programs are preferred.
• Strong business acumen combined with an interest in and aptitude for technology; a Computer Science major is not specifically required.
• Demonstrated curiosity and a desire to learn about new technologies, processes, and ways of working.
• Ability to communicate effectively with stakeholders across varying levels of technology understanding.
• Interest in applying technology to customer service, business goals, and process improvement.
• This is a full-time position with flexible working arrangements depending on the business need.