Description:
Join FCM as an Enterprise Account Manager and take ownership of some of our most strategic, high-value global clients. In this senior, customer-facing role, you’ll drive success across complex multinational travel programmes exceeding $100M spend. You’ll act as a trusted advisor, shaping commercial outcomes, enhancing traveller experiences, and leading cross-functional collaboration across the business. This is a high-impact opportunity to influence strategy while delivering measurable value to enterprise customers.
Key Responsibilities
- Own and manage the end-to-end customer journey for enterprise accounts
- Build and execute strategic business plans aligned to contract lifecycle timelines
- Drive customer profitability through commercial insight and upsell opportunities
- Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations
- Manage programme objectives, milestones, and performance outcomes
- Interpret data and deliver actionable insights to optimise travel programmes
- Act as the primary relationship owner between FCM and the customer
- Collaborate across multi-functional teams including commercial, product, and analytics
- Support implementations and product adoption initiatives
- Identify opportunities to improve policy compliance, savings, and traveller satisfaction
- Provide expert advice on global travel and expense (T&E) programmes
- Drive senior-level stakeholder engagement, including C-suite communication
- Lead and influence multinational and multicultural teams
- Act as the bridge between Account Management and Consulting functions
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
- Minimum 10 years’ experience in the travel industry, preferably in account management
- Proven experience managing large, complex, multinational clients
- Strong commercial acumen with experience managing profitability and contracts
- Expertise in strategic account management and customer engagement
- Experience in change management and project delivery
- Advanced stakeholder management skills, including C-suite engagement
- Strong data analysis and interpretation capabilities
- Demonstrated leadership experience across cross-functional teams
- Strong presentation, communication, and storytelling skills
- Experience with global travel programmes and T&E environments
- Proficiency in MS Excel, Word, Outlook, Teams, Power BI
- Experience using Salesforce or similar CRM platforms
- Strong negotiation and relationship-building skills
- Ability to operate effectively in multinational and multicultural environments