Journeyman Communication Strategist And Organizational Change Management

Description:

The Business Process Improvement and Management Support Services (BPIMSS) contract supports the U.S. Citizenship and Immigration Services (USCIS) mission to enhance operational efficiency, governance, and data driven decision making across the Immigration Records and Identity Services Directorate (IRIS), Verification Division (VER), and the Field Operations Directorate (FOD). This effort provides executive management consulting, program and project management support, Agile adoption, business process optimization, data analytics, operational readiness, and strategic communications in support of critical immigration and identity verification programs.

Under this contract, the contractor partners closely with USCIS leadership to streamline business operations, improve information technology investments, and ensure alignment between policy, process, and technology initiatives. The work requires deep subject matter expertise in immigration policy, USCIS and DHS systems, and the broader immigration ecosystem, as well as proven experience managing large‑scale, complex federal programs. Successful performance demands strong executive engagement, disciplined governance, Agile program execution, and measurable outcomes that improve mission performance, transparency, and service delivery.

The Journeyman Communication Strategist and Organizational Change Management (OCM) resource provides strategic communications planning, execution, and change management support to USCIS in support of business process improvement, Agile transformation, technology modernization, and operational readiness initiatives. This role ensures that USCIS stakeholders are informed, engaged, and prepared for change through clear, consistent, and mission‑aligned communications.

The position applies Prosci, Lean Agile, and SAFe principles to support user adoption, reduce resistance to change, and promote successful implementation of USCIS programs and systems across VER, FOD, and associated DHS stakeholders.

Education And Experience

• Education:
  • Bachelor's degree in Communications, Public Relations or related field.
• Experience:
  • Minimum of 7 years of experience developing and executing strategies for federal programs.
• Certifications:
  • Prosci Change Management Certification or similar professional certification.