Key Account Manager

Description:

The ideal KAM should have a strong knowledge base in infectious disease, microbiology and how hospital products are purchased, ordered, administered and established for formulary inclusion within the hospital setting. The ability to communicate complex clinical data to ID physicians, Pharmacists and microbiology labs is key, in order to demonstrate competence and communication of a highly scientific space to evidence driven stakeholders. KAMs are also required to understand the formulary process and reimbursement policies for targeted institutions and systems. The KAMs should also possess strong analytical skills and embrace opportunities for growth and expanded responsibility.

Responsibilities

 Establish clinical understanding and demand within ID physician, pharmacist and microbiology community for target accounts. 
 Promote product in the geographical area by navigating the institutional formulary approval process, as well as educating customers on appropriate use of products. 
 Understand and leverage the access landscape to establish/expand institutional product access through effective engagement with Pharmacy Directors, ID Pharmacists, ID Physicians, Microbiologists, and other key customers. 
 Effectively and consistently call on and educate physicians and other stakeholders within targeted institutions on the use of Shionogi’s anti-infective product(s) through one-on-one meetings and presentations, professional education programs and other appropriate means. 
 Deep knowledge of hospital practices including formulary management and pharmaceutical product review. 
 Establish professional relationships and maintain an effective communication network with the customer at multiple levels, including ID opinion leaders, key hospital medical staff, pharmacies and more. 
 Create opportunities for product education while enhancing Shionogi’s image and commitment to medicine, working directly with local/regional thought leaders and professional societies. 
 Responsible for ensuring high level of call and field productivity; expected to meet and exceed expectations for call plans, with five full-time days in the field each week. 
 Collaborate with Regional Account Management, Market Access Leadership, Medical Affairs, and Marketing on all needs and opportunities, KOL touch points, and formulary changes. 
 Identify and communicate field issues, opportunities and competitive activities through appropriate organizational venues. 
 Achieve formulary adoption goals within territory while adhering to all ethical market access practices and required regulations. 
 Execute brand strategies to ensure a consistent company marketing message. 
 Analyze territory information and insights to develop and execute effective account plans, optimize routing, and maximize field resources to achieve results. 
 Responsible for accurately reporting field activities, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Shionogi management. 
 Develop positive and interactive relationships with peers, customer and company managers 
 Perform Company business in accordance with all regulations (i.e., PDMA/Sample), Company policy and procedures. Demonstrates high ethical and professional standards at all times. 
 Actively pursue continuous learning and professional development on efficient sales, communication, managed care and product knowledge training. 
 Appropriately manage and maintain all company equipment and promotional materials (company literature, computer, etc.) according to necessary company guidelines. 
 Attend all company-sponsored meetings as directed by company management (POAs, National Meetings, National/Regional Conventions, etc.). In-person attendance may be required according to most current company policy. 

 Minimum Job Requirements 

Qualifications

 BS/BA degree required. 
 Hospital-based pharmaceutical experience is required. 
 Demonstrated experience in hospital or health system environments with anti-infective, critical care or intravenous experience is strongly preferred. 
 Must successfully complete all relevant training and certify in product knowledge for the assigned product(s) within a reasonable time frame. 
 Strong understanding of how hospital products are purchased, ordered and administered which include knowledge of the formulary process and reimbursement policies. 
 Ability to understand and navigate hospital systems in order to gain access to key decision makers. 
 Experience in building rapport and relationships within the institutional setting in order expand awareness and utilization of product(s) and make an immediate impact on healthcare professionals 
 Demonstrated track record of successful facilitation of educational programs. 
 Ability to communicate clinical data in order to demonstrate competence and communication of a high-level scientific product. 
 Successful hospital antibiotic launch experience is a plus. 
 Successful experience in establishing hospital product formulary approval through P & T (pharmacy and therapeutic committees) within the IV antibiotic or related category. 
 Successful experience with the coordination of account related events. 
 Business to business experience and/or ability to demonstrate strong influencing skills. 
 Documented record of performance and achievement.