Manager Analyst Services

Description:

Syncron is currently looking for a leader to join our Customer Services team. You will, together with the team, focus on one of our largest enterprise customers where we provide them with a full-scope service including 1st line support, solution management, dealer adoption and KPI tracking.

We are seeking a driven and customer-focused team player in the role as Manager Analyst Services who will manage a team of Application and Business Analysts to ensure customer satisfaction and a strong value delivery.

The role requires leadership experience and you will work in close collaboration with both the customer, your team and the rest of Syncron Support to ensure a successful delivery and development of the service.

What would you do?

 

• Leading and coaching a team of application and business analysts
• Collaboration with 2nd line support in Warsaw
• Regular contact with Customer Success Manager to drive customer satisfaction
• Collaboration with Support Managers and other stakeholders within Syncron to improve delivery
• Overseeing and developing the Analyst Services delivery
• Workload, task and project planning
  
   

Who you are? / What we expect:

 

• A driven and flexible colleague who sees possibilities and have a can-do attitude
• A people leader with team player qualities
• Bachelor's degree with relevant education
• 5+ years of professional experience, including several years of people management
• Project management experience
• Strong communication skills