Microsoft 365 Entra Administrator

Description:

We are currently looking for 'Microsoft 365 Entra Administrator | W2 Contract' to support one of our clients with the following skills:

Job Title: Microsoft 365 Entra Administrator

Location: Denver, CO / Brentwood, TN (3 days per month onsite)

Duration: 12+ Months

Employment Type: W2 Contract

Key Responsibilities:

Tier 3 Escalation & Incident Leadership

• Act as the Tier 3 escalation point for complex Entra ID, hybrid identity, and authentication incidents.
• Lead resolution of high-severity identity outages and security incidents (authentication failures, MFA bypass attempts, Conditional Access issues).
• Perform detailed root cause analysis (RCA) and implement long-term corrective and preventive actions.
• Drive identity-related Problem Management activities within ServiceNow.
• Provide technical leadership, mentoring, and knowledge transfer to Tier 1–2 support teams.

Required Qualifications

• 5+ years of IAM experience, with 3+ years focused on Microsoft Entra ID in a hybrid environment.
• Deep expertise in:
• Microsoft Entra ID and Active Directory
• Conditional Access, MFA, and Zero Trust identity controls
• Privileged Identity Management (PIM)
• Hybrid identity troubleshooting (sync, authentication, federation)
• Hands-on experience with ServiceNow (ITSM, identity workflows).
• Experience working with NetIQ identity governance or directory tools.
• Strong PowerShell and automation skills.
• Proven ability to lead incident response and security-focused identity initiatives.