Description:
We are currently looking for 'Microsoft 365 Entra Administrator | W2 Contract' to support one of our clients with the following skills:
Job Title: Microsoft 365 Entra Administrator
Location: Denver, CO / Brentwood, TN (3 days per month onsite)
Duration: 12+ Months
Employment Type: W2 Contract
Key Responsibilities:
Tier 3 Escalation & Incident Leadership
- Act as the Tier 3 escalation point for complex Entra ID, hybrid identity, and authentication incidents.
- Lead resolution of high-severity identity outages and security incidents (authentication failures, MFA bypass attempts, Conditional Access issues).
- Perform detailed root cause analysis (RCA) and implement long-term corrective and preventive actions.
- Drive identity-related Problem Management activities within ServiceNow.
- Provide technical leadership, mentoring, and knowledge transfer to Tier 1–2 support teams.
Required Qualifications
- 5+ years of IAM experience, with 3+ years focused on Microsoft Entra ID in a hybrid environment.
- Deep expertise in:
- Microsoft Entra ID and Active Directory
- Conditional Access, MFA, and Zero Trust identity controls
- Privileged Identity Management (PIM)
- Hybrid identity troubleshooting (sync, authentication, federation)
- Hands-on experience with ServiceNow (ITSM, identity workflows).
- Experience working with NetIQ identity governance or directory tools.
- Strong PowerShell and automation skills.
- Proven ability to lead incident response and security-focused identity initiatives.