Production Support

Description:

Production Support
Location:  Plano, TX & Chandler, AZ & Chicago, IL – Hybrid (Nearby Candidates Only)
Experience: 13+ years Must
Must Have skills: production support with Splunk OR Kafka and Unix OR Linux and any scripting language

Key Responsibilities:
Provide end-to-end support of production applications, ensuring their stability, reliability, and performance.
Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues.
Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities.
Take ownership of problem root cause analysis and implement appropriate remediation.
Lead chronic issue investigations to minimize business impact and maintain system health.
Drive proactive monitoring review and implementation strategies.
Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitor setup.
Lead production incident triaging calls.
Provide production on-call support, including weekend rotation on a round-robin basis.
Execute disaster recovery procedures and strategies.
Respond to and resolve production tickets promptly to meet SLA requirements.
Strong experience on OpenShift containers, Apache Kafka.
Hands-on experience with Red Hat Ansible Tower, JFROG Artifactory, XLRelease. Splunk and Cloudbees Jenkins.
Expertise in Unix systems.
Experience in artifact repositories, dependency management and compliance engines to scan artifacts in Artifactory for vulnerabilities and policy violations.
Strong understanding of CICD pipeline.
Proficiency in scripting languages such as Python or Bash for automation.
Experience with monitoring tools like Dynatrace and Splunk to maintain platform reliability.
Demonstrated ability to contribute to automation efforts for improved operational efficiency.
Bachelors degree in computer science, Information technology, or a related field.
Proven experience in a production support or similar role, preferably in a CICD Platform environment.
Availability for on-call support, including weekend rotations, on a round-robin basis.
7+ years of experience in production operations.
Excellent communication and collaboration skills for effective work across cross-functional teams.
Familiarity with database platforms such as Oracle or PostgreSQL.
Knowledge of F5 Load balancer, GTM, high availability architectures and disaster recovery strategies.
Certification in Red Hat Linux, DevOps methodologies or related fields.