Description:
CoverMyMeds’ Contracts Operations team is looking for a Senior Contract Operations Specialist who will contribute to the development and execution of product and commercial strategy, focusing on solutions that optimize pharmacy operations and enhance patient access in medications.
Core Responsibilities
- Serve as an internal subject matter expert for day‑to‑day Ironclad usage, operational best practices, and awareness of new feature releases across the Commercial and Product organizations.
- Maintain and implement Ironclad playbooks, ensuring they reflect current negotiation strategies, fallback positions, and legal guidance.
- Design, build and optimize approval workflows that align with business rules, legal requirements and cross-functional processes.
- Manage Ironclad clause library and template maintenance based on legal, commercial and product collaboration and guidance.
- Partner closely with the Salesforce Administrator to manage the integration between Salesforce and Ironclad and ensure accurate data flow across systems.
- Identify, evaluate, and implement AI capabilities within Ironclad, leveraging the Jurist tool.
- Monitor system performance and user adoption, proactively identifying opportunities for training or process improvement.
- Support Contract Operations as needed including contract creation, redline coordination, workflow monitoring, data cleanup and reporting.
- Support the broader Deal Enablement operations as needed, partnering with the Deal Enablement Specialist to keep deals moving efficiently within Salesforce.
Required Skills
- Experience with CLM systems, preferably Ironclad
- Experience implementing AI solutions within CRM or CLM solution
- Strong understanding of contract lifecycle management concepts and best practices
- Familiarity with Salesforce data structures and objects
- Experience working with cross-functional teams
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment, especially during seasonal workload spikes.
Preferred Qualifications
- Prior experience in CLM Administration, Legal Operations, Contract Operations, or similar role
- Experience supporting redline process, contract review, or legal playbooks
- Experience facilitating change management and user training