Service Offering Manager

Description:

We are looking for a Service Offering Manager, Continuous Monitoring Systems to join our Vaisala Global Service team in our Burlington, Massachusetts office. Join a dynamic team of experts where you'll lead the global growth and innovation of Vaisala’s Industrial Instruments services—shaping high-impact solutions that truly meet customer needs.

Why join us? 
Join us to create smart service solutions that drive customer success and business growth.
Take a lead role in shaping global services as part of an innovative and collaborative leadership team.
Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us. 
 
What's your role? 
You will be part of our global service line team of energetic and experienced professionals. Together with the team, you will have an excellent opportunity to drive the development, commercialization, and lifecycle management of service offerings and solutions for Vaisala’s Industrial Instruments globally, to take business ownership, drive service growth and track performance of your own portfolio. You will serve as a member of Vaisala Industrial Measurements Service Line Leadership Team, ensuring that customer needs are translated into innovative, high-value service offerings, supporting the growth and profitability of the business. In this role you will be working in close co-operation with sales, service delivery, marketing, product managers, and R&D. You will report to the Director, Service Line.
 
Key responsibilities: 
Customer Engagement & Market Insight 

Proactively interact with customers, partners, sales and regional business development managers to understand and anticipate industry specific needs for industrial instrument life cycle services 
Monitor closely competitors and their offerings including other instrument companies as well as pure play resellers & service providers 
Conduct market studies to identify trends, opportunities, and gaps in current offering 
Lead cross-functional taskforces, driving pilot selling and go-to-market activities 
Tailor solutions for specific sales cases and provide sales support within own portfolio 
Champion customer-centric service design by leveraging feedback, usage data, and field insights to ensure services remain competitive and high-value 

Offering Development & Stakeholder Management 

Hold commercial responsibility for service offerings including revenue build and offering profitability, drive end-to-end development and launch of service solutions, translating customer demand and business objectives into profitable offerings 
Lead GTM strategy, craft compelling marketing messaging, and enable regional sales teams through effective rollout and training 
Partner with regional sales, service leaders and business lines to build powerful sales plays, value propositions, and digital sales tools for service offerings 
Align and collaborate with the Industrial Instruments Business Line to come up with customer segment- based service offerings 
Articulate compelling value-selling argumentation of service offerings including creation of corresponding material to support sales, marketing and customer interaction 
Monitor results, manage performance with regional sales leaders and business line leaders 
Set prices for service offerings and drive intelligent pricing management both from global perspectives as well as for industry/market/country specific needs 
Influence senior stakeholders on investment priorities, resourcing, and service commercialization pathways 
Prepare and own the solution development plan, coordinating with Business Units (BUs), Marketing, and regional service delivery teams 
Serve as a core member of the CMS BL Leadership Team (LT) and participate as the responsible Service Offering Manager in CMS R&D projects, e.g., prepare business cases and represent service in Business Reviews 
Oversee item maintenance for service offerings within scope 
  
What will you bring?
Strong track record and 7+ years’ proven experience in end-to-end service offering and portfolio management responsibilities in global competitive B2B environment 
Experience in SaaS, DaaS, managed service agreements and recurring revenue models are considered as strong assets 
Strong customer orientation with demonstrated ability to translate customer needs into business and service solutions 
Proficiency in developing business cases, conducting competitive analysis, and prioritizing service features based on customer and market needs 
Experience in at least one of the core industries such as HVAC, data center, semiconductor, or battery is a strong advantage
Experience setting global pricing frameworks, adapting to regional differences, and applying value-based pricing to maximize profitability 
Strategic thinker with excellent project management and stakeholder coordination skills 
Analytical mindset with the ability to perform market studies and business case evaluations 
Effective communicator, able to manage complexity, work and lead effectively in a fast-paced, cross-functional team environment 
Able to drive alignment with executives and equip commercial teams to position premium service value 
Willingness and ability to travel internationally up to 30% of the time 
Master’s degree in engineering, Business, or a related field 
Fluent in English; additional languages are an advantage