Service Team Associate

Description:

The Service Team Associate provides guests with an exceptional dining experience by delivering warm customer service, preparing and serving food, and ensuring a clean and welcoming restaurant environment. Team members work in a fast-paced setting and may rotate between front counter, drive-thru, and kitchen duties. Panda Restaurant Group offers hands-on training, growth opportunities, and a supportive team culture rooted in family values.

Key Responsibilities:

Guest Service

• Greet guests warmly and create a friendly, welcoming atmosphere.

• Serve food accurately and efficiently.

• Handle payments and operate the cash register.

Food & Operations

• Follow Panda’s Operations Standards to ensure fresh, high-quality food.

• Work efficiently in a fast-paced kitchen environment.

• Prepare hot and cold food using kitchen equipment (e.g., Chinese cook knife).

• Maintain cleanliness and uphold store appearance expectations.

Team Collaboration

• Work effectively with team members to achieve daily operational goals.

• Maintain a positive, fun, and supportive team environment.

Qualifications:

• Friendly, helpful, and customer-focused.

• Some high school education.

• Food Handler certification may be required (depending on local regulations; obtained at applicant’s expense).

• Ability to stand for long periods and lift up to 50 lbs.

• Able to work in hot, noisy, and fast-paced environments.

• Effective verbal communication skills.

• Ability to manage conflicts and adapt to changing priorities.

Desired Characteristics:

• Positive attitude and team-oriented mindset.

• Willingness to learn and take direction.

• Strong work ethic and reliability.

• Ability to remain calm and accurate during busy periods.

• Commitment to excellent guest service.

Additional Requirements (ADA & Physical Conditions):

• Ability to stand up to 4 hours and reach over 36-inch countertops.

• Comfortable working in a compact, hot kitchen environment with high noise levels.

• Ability to prepare food using sharp tools and equipment.

• Must work quickly without losing accuracy.