Description:
Primary Job Functions
Office Support
- Schedule meetings with clients and product vendors or sponsors
- Manage and distribute mail, including coordinating overnight deliveries
- Order office marketing materials and printer supplies, and coordinate printer maintenance with vendors and technology staff
New Client Onboarding
- Ensure accurate completion and setup of prospect and new client paperwork
- Follow up on funds transfers from surrendering companies
- Maintain the Salesforce CRM database
- Research and resolve issues with the broker/dealer, Wealth Enhancement Group operations team, or vendors
- Record incoming assets in the appropriate blotting tool
Client Relationship Management
- Communicate with clients to understand their personal and financial needs
- Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
- Address client requests directly or escalate to advisors as needed, including processing death claims
- Collaborate with clients’ tax or legal counsel to address concerns
Client Review Preparation and Follow-Up
- Gather client data and prepare materials for meetings and reviews
- Conduct tax research (including 1099s) as needed
- Complete follow-up actions for clients after meetings
Industry And Company Knowledge
- Apply knowledge of WEG’s suitability guidelines, operational processes, and sales model
- Demonstrate understanding of financial products, terminology, and practices
- Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
- Attend client services and company educational events, as well as vendor presentations
Team and Corporate Support
- Mentor and train Client Service Associates (CSAs)
- Support advisor team operations to streamline processes
- Complete operational projects that support enhancements and changes
- Communicate process and sales updates to the team
- Participate in WEG-offered sessions such as Micro Monday, ATO Answers, Client Service Community, and RoundTable LIVE
- Manage vendors to established service level agreements
Improve Service Quality by using Ai and digital tools
- Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment.
- Identify and escalate inaccurate information and knowledge gaps, or issues related to digital tools
Projects
- Support special projects as assigned
- All other duties as assigned.
Education/Qualifications
- Bachelor's degree (or equivalent experience) in business, finance, or a related field
- Minimum of 3 years in financial services
- Excellent oral and written communication skills
- Ability to work with deadlines, adapt under pressure, and prioritize tasks
- Ability to train new employees as needed
- Experience with Salesforce strongly preferred
- Experience with Workday preferred
- Proficiency in Microsoft Office Suite and Salesforce
- Demonstrated industry, product, and company knowledge
- Strong relationship-building skills with internal and external clients
- Ability to develop client trust and maintain positive relationships
- Demonstrated collaboration and commitment across organizational initiatives
- Proficient at using AI and digital tools