Sr People Systems Analyst

Description:

QVC Group is looking for a Senior People Systems Analyst to lead the optimization and management of our ServiceNow HR platform, employee and communications portals (Unily), company intranet, and external corporate web pages. In this influential role, you will collaborate across HR, Communications, IT, and business teams to deliver seamless, engaging digital experiences for employees and external audiences. You will report to the Director, Global People Solutions. This is a hybrid role in West Chester, PA.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
 

• You'll embody QVC Group's Leadership Competency Model by delivering results with speed, leading with agility, and creating our future through digital solutions.
   

Your Impact
 

• Be a subject matter expert for ServiceNow HR modules, employee and communications portals, our intranet, and external corporate web pages
• Lead the design, configuration, and continuous improvement of digital platforms to enhance employee engagement, communication, and self-service
• Partner with HR, Communications, IT, and partners to gather requirements, design solutions, and achieve projects that improve user experience and operational efficiency
• Ensure the integrity, accessibility, and compliance of all digital platforms
• Drive process improvement and automation initiatives, leveraging ServiceNow and portal capabilities
• Provide guidance and mentorship to junior analysts, modeling QVC's "Build the Team" competency
• Stay current on digital workplace and HR technology trends, recommending innovations that align with QVC's strategic goals
   

What You Bring
 

• Bachelor's degree in Information Systems, Human Resources, Communications, or related field (or equivalent experience)
• 5+ years of experience supporting HR systems, portals, intranets, or corporate web pages, with expertise in ServiceNow HR Service Delivery
• Experience managing employee and communications portals, intranets, and external corporate sites
• Ability to communicate complex technical concepts to non-technical audiences and influence partners
• Demonstrated leadership behaviors: adaptability, accountability, inclusivity, and a focus on results
• Experience in a retail, e-commerce, or media environment