Technical Support Engineer

Description:

The Technical Support Engineer will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives such as ACS6000, 6080, ACS800, 880, Cycloconverters experience will be an advantage.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

This role contributes to the Process Automation, Marine and Ports Division in San Diego, CA. The work model for the role is Remote

Your role and responsibilities:
 

• Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide
• Advanced troubleshooting through ABB’s Remote Diagnostic System (RDS)
• Support customers by telephone, e-mail, remote connection and on site
• Technical advisory function internally in ABB Marine
• Contribute towards development and R&D teams further developing and enhancing advanced services and solutions
• Field service work on site with traveling expectations of 25-30% worldwide
   

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:
 

• Bachelor’s degree in electrical engineering, or higher, and education in Marine industry is beneficial.
• Experience in marine variable frequency drives, both low and medium voltage.
• Alternately a special combination of education and experience and/or demonstrated accomplishments.
• Willingness to travel for on-site support and service activities.
• Preferred experience with ABB marine equipment.
• Ship electrician experience or have experience from shipyards, understanding and interest in marine installations
• Familiarity with marine/offshore work environment and procedures.
• Proficiency in diagnostic tools and software used for troubleshooting drive systems.