Description:
The Transportation Analyst is responsible for planning and monitoring shipments within ICU’s distribution network, ensuring a high level of customer service with a focus on managing costs. This individual will perform duties related to building and scheduling loads, managing shipper and consignee relationships, carrier management and KPI scorecards, and tracking and tracing shipments.
Essential Duties & Responsibilities
- Anticipate, provide and facilitate problem resolution on all shipment issues in order to meet or exceed satisfaction of customers, carriers and internal key stakeholders including but not limited to interruptions that result from labor disruptions, weather and other natural disasters. Conduct follow up and update Manager, Global Transportation on problem loads and actions that have been taken.
- Manage and communicate tracking information for various transportation modes including truckload, LTL, Drayage, Ocean, Parcel, and Air.
- Support carriers and global supply chain function with transportation documentation needs (e.g. BOL, SLI, SED, hazardous declarations).
- Obtain rate quotes from preferred carriers as needed to support project activities and new raw material / finished goods transportation lanes.
- Work with dispatchers assigned to origin facilities (plants and distribution centers) to schedule and/or reschedule delivery appointments for all loads.
- Maintain data in the Oracle Transportation Management System (OTM) to ensure preferred carrier use is maximized. Tailor load scheduling to ensure all customer requirements are met.
- Establish and maintain carrier routings for shipments between distribution centers, manufacturing plants, customers, vendors and all nodes within the ICU Medical transportation network.
- Investigate product overage, shortage and damage; complete appropriate documentation and file carrier claims as needed.
- Support transportation carrier selection efforts and changes to preferred carrier usage within the network.
- Assist S. Transportation Analyst to compile, analyze freight data, and create report.
- Contribute to continuous improvement / optimization of the transportation network.
- Perform additional duties and special projects as assigned by leadership.
Knowledge, Skills & Qualifications
- Knowledge of transportation operation processes (LTL, Truckload, Intermodal, Parcel, Ocean, and Air) with high analytical proficiencies.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Decisions based on fact and analysis.
- Excellent written and verbal communication skills. Communicates effectively and interacts professionally with customers, co-workers and management.
- Good organizational skills with the ability to plan, organize, prioritize, multi-task, and use time effectively. Demonstrates attention to detail.
Required
Education and Experience
- Must be at least 18 years of age
- Bachelor’s degree in a related field
- Minimum of 2 years of experience managing transportation providers of temperature controlled substances
- Experience in Federal and State motor carrier regulations
- Transportation Management System (TMS) experience
- Knowledge of MS Office applications (Excel, PowerPoint, Word)