Director of Sales Operations

Description:

We're partnering with an innovative technology company seeking a Director of Sales Operations to lead sales support, customer service, CRM strategy, sales enablement, and operational excellence across a growing organization.

This is a highly visible leadership role where you'll work directly with executive leadership to improve sales performance, enhance the customer experience, and build scalable processes that fuel continued growth.

If you're passionate about operational excellence, data-driven decision making, and leading high-performing teams, we'd love to connect.

Why You'll Love This Opportunity

✅ Executive-level visibility and strategic influence

✅ Lead sales operations for an innovative technology company

✅ Opportunity to modernize systems and improve business performance

✅ Partner directly with Sales, Marketing, Customer Service, and Executive Leadership

✅ Competitive compensation package with company performance bonus

✅ Minimal travel with a stable onsite leadership position

What You'll Do

Lead Sales Operations

• Oversee the day-to-day operations of Sales Support and Customer Service teams
• Develop and improve scalable sales processes, workflows, and best practices
• Drive CRM optimization, pipeline management, and data integrity
• Partner with Sales Leadership on forecasting, reporting, and strategic planning
• Identify opportunities to improve efficiency across the sales organization

Drive Customer Experience

• Lead and mentor the Customer Service team to deliver exceptional support
• Establish service-level standards and performance metrics
• Improve customer satisfaction, retention, and issue resolution processes
• Develop reporting around customer service performance and operational KPIs

Enable Sales Success

• Support the sales team through proposal, quotation, and contract processes
• Develop sales tools, training, and operational resources
• Collaborate with Marketing to optimize lead management and sales follow-up
• Ensure consistent execution across the customer journey

Reporting & Analytics

• Build executive dashboards and sales performance reports
• Analyze sales trends, pipeline health, customer metrics, and forecasting
• Deliver actionable insights that support strategic business decisions
• Help leadership identify opportunities for continuous improvement

What We're Looking For

• 5+ years of Sales Operations, Sales Enablement, Revenue Operations, Customer Service Leadership, or Commercial Operations experience
• Proven experience leading sales support and/or customer service teams
• Strong CRM administration experience (Salesforce, Microsoft Dynamics, HubSpot, Oracle, or similar)
• Experience building dashboards, KPIs, forecasting, and executive reporting
• Strong process improvement and project management skills
• Excellent communication and cross-functional leadership abilities
• Bachelor's degree preferred