Field Services Engineer

Description:

Akkodis is seeking a Field Services Engineer for a 24-month contract based in Medford, OR. This customer-facing, non-exempt position focuses on providing hardware support and related services for Clinet's PC Products customers. The role involves working with laptops, desktops, RPOS, and workstations, with a strong emphasis on printer knowledge. The environment is fast-paced, requiring positive approaches and the ability to handle multiple stressors.

As part of a team of self-starting, technical/mechanical professionals, you will manage various service events, educate customers about technology, and work collaboratively with multiple teams to ensure client satisfaction. A solid understanding of both technical and business perspectives is essential for success in this role.

Responsibilities:

• Provide hardware support and repair for laptops, desktops, RPOS, workstations, and printers.

• Diagnose and troubleshoot technical and mechanical issues with a focus on PC and printer products.

• Install and configure hardware, software, and network components.

• Collaborate with escalation personnel and assist in technical action plans for remediation.

• Manage customer expectations and maintain a high level of customer satisfaction.

• Balance multiple tasks, prioritize issues, and meet deadlines while adhering to business policies.

• Provide customer education on technology and services.

• Ensure all administrative responsibilities are handled with attention to detail.

• Maintain a solid understanding of the financial and business impacts of service delivery.

Qualifications:

Required:

• Ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds.

• Willingness to work both scheduled and unscheduled overtime, including during holidays and non-traditional workdays.

• Onsite customer-facing experience with technical or mechanical hardware repair.

• Strong technical/mechanical aptitude with the ability to learn new technologies.

• High School diploma or equivalent, with additional hardware technology training (College preferred).

Preferred:

• Previous experience with hardware repair and technical troubleshooting.

• Strong interpersonal skills with the ability to build relationships and manage customer expectations.

Benefits:

• Medical, dental, vision, life insurance, and short-term disability.

• Voluntary benefits and an Employee Assistance Program (EAP).

• Commuter benefits and 401K plan.

• Paid leave, including Paid Sick Leave and other paid leave as required by law.

• Holiday pay where applicable.