Key Account Manager

Description:

The Key Account Manager is responsible to increase Husky’s CSM share of wallet year over year. The Key Account Manager needs to develop a CSM account strategy for each of their key accounts and meet or exceed their financial targets. Relationships and business development plans must be established at the corporate and plant level, depending on the customer’s decision-making process. This role is also responsible to ensure the Husky corporate image (brand) is well known and respected over competitors. The Key Account Manager must possess a very in-depth understanding of their global market and to establish and maintain very strong high-level relationships with their accounts. This role will partner with Rigid Key Account Managers handling similar accounts as well as other CSM staff that are calling on or servicing the accounts’ regional offices or accounts that are suppliers to the key account.

Key Responsibilities
 

• Essential responsibilities/accountabilities, areas of focus, functions fundamental to the job.
• Develop and execute a strategy for their accounts that includes:
• Detailed understanding of machine fleet and maintenance needs.
• Expanding Husky spare parts spend and share of wallet
• Creating a refurbishment program plan and securing committed annual spend to maintain equipment at a high operational standard.
• Ensure account understands spare parts programs that may align with their spending goals and equipment needs.
• Be aware of and recommend relevant upgrades/modernization products as well as partner with Rigid team members to be aware of machines nearing end of life and thus requiring an asset renewal proposal.
• Be aware of Advantage+ contract penetration at key accounts and ensure that customer is satisfied with its service team. This role will own the renewal of existing contracts as well as expanding sales to all machines if other CSM BMs are not already handling those sites.
• Ensuring best practices, success stories and lessons learned are communicated to others within the organization.
• Leading the budget process of establishing CSM revenue for the key account and aligning with Rigid Sales key accounts.
• Communicating key account’s investment strategies and how Husky can potentially maximize share of wallet.
• Support customer service issue resolution